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Despite a strong local reputation, Forged Fitness Equipment faced critical operational challenges:
• Manual inventory management consumed 5-10 hours monthly with only 80% accuracy
• Staff handled constant phone calls about product availability
• Customers had no way to browse inventory or plan purchases outside business hours
• Order processing relied entirely on phone calls and manual preparation
• Equipment ordering was based on estimates rather than precise data
We implemented a comprehensive digital transformation that preserved their personal touch while automating key processes:
• Built a mobile-first inventory management system that staff can access anywhere
• Created an intuitive website that shows real-time product availability
• Integrated automated pickup scheduling for customer convenience
• Implemented Mailchimp for customer communication
• Developed a scalable platform ready for future shipping capabilities
• Added automated low-stock alerts for precise inventory management
Helping Businesses Scale with robust systems and cutting-edge knowledge of industries.